Very responsive to my emails and informative. My major complaint was that I paid for "custom's clearance" but was later hit with all sorts of bizarre charges, like dock maintenance fee and various "broker" fees. To be fair, I was told that "custom's clearance" did not include duty and taxes, but I naturally expected it to include all the little "fees" required to clear customs; which it did not. To be honest, I'm not exactly sure what it did cover! It sure seems like I paid all the fees.
A second issue was that they double-billed me for one $80 charge; which they removed, once I noticed it. They also tried to bill me for a local delivery trucking charge, but again they removed the charge when I complained.
So, overall, while they delivered on time and were easy to talk to, I felt like they were "stealing" from me, with all these un-expected and blatantly wrong charges. Why worry about Pirates, when you have freight forwarders like these! Ok, perhaps that's a little over the top, but they certainly should do a better job explaining the anticipated charges up front; rather than blindsiding you with them after you've committed to ship with them.
I like that on each step of the process we are given updates.
They're good, we like it and we are going to using again in the future.
Everything is good with Savino. I have had a few cases where the delivery is late but for the most part that is out of their control.
Real time tracking would be great!
Very good quality of service! They might not have the most competitive price but the service makes up for it.
Good customer service from Savino.
I like that they are timely in their responses to our shipments. Whenever we have a question about where something is or when it might be picked up, they are there to answer it. Because of this good service, we are very happy with the shipments we've had with Savino.
Overall I've had a good experience with the people at Savino. The only problem that we've had is some damaged goods but other than that they are good to work with.
What I've liked the most about my experience with Savino Del Bene is their drivers. They're always very polite and they're here when they say they are going to be here and if there's any hold ups they call to inform us about it.
All good so far no complaints on our end.
Savino del bene is fine and at the end of the day they are just like every other freight forwarder.
Savino has a good relationship with them for many years.
They have open communication and like their accuracy. They do a tremendous job. Dane does a great job for us.