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I don't have direct contact with them but I haven't heard of any complaint about the service.
Very good cusmtomer service, no extra comment!
We don't exactly deal with this CARRIER SCAC because we have our broker but as far as I know everything is going fine, the only trouble we have is when China has their holidays the deliver comes just a little delay, I don't handle prices but the service is ok.
about 1 year