Everything is going good with Panalpina.
People is really polite and is a good service, no complain and no issues.
We've had some problems with the shipments because they get delayed and the prices are to high compared to others, sometimes the drives that deliver the packages delayed to much!
They've lost our packages, the delivery time is not good but the customer service is good, they need to improve on comunication!
Nothing more than communication between them and their drivers and third party they hire, do not even know who will collect or what are going to take and bring documentation about the product in that way it will be more easier sending or delivery.
everything it's great working with them, very happy with them
They have gone beyond and more for us, very happy with them couldn't ask for anything else.
The communication was really bad. We asked them to do simple things such as taking someone off of an email chain because they may no longer be with the company. They need to fix everything, there was delays with almost every single delay we had about 9-10 were delayed. We never received any notification prior to the delays. They don’t get the consignees right everything across the board needs to get improved. We told them all the time, just to take someone off of an email it takes 15 emails to do so and they tell us that they’ve done it. Yet, they didn’t do it.
Room for improvement, deliver the material in a timely matter and pricing.
We have worked together for years. We know each other and know what to expect from each other. Sonia does a great job for us.
The ease of doing business with them is what I like the most.
Awesome customer service. They are easy and dedicated. They keep us informed and updated at all times. Melissa is amazing!
It would be great if they could notify us better about delays.
Like their customer service. Page does a great job for us!
Extend their office hours or having a second shift would make them even better. Sometimes when we work with the border in El Paso the trucks are late and having extended hours until 9:00 to 10:00 would be great.