4.0
1 review
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PAN STAR EXPRESS CORPORATION

Rating details
Ease of use
On time delivery
Customer service
Cost / price
Quote responsiveness
Quality of people
Dispute resolution
Invoicing process
Invoicing accuracy
Other value
Ease of use
On time delivery
Customer service
Cost / price
Quote responsiveness
Quality of people
Dispute resolution
Invoicing process
Invoicing accuracy
Other value
This was my first experience with Pan Star Express. They quoted low, were responsive, and provided shipping updates. The shipment took longer than expected to arrive. When the shipment did arrive it was a mess--literally every carton was crushed or torn, the pallets had been disassembled and re-stacked, the stretch file was completely removed. Luckily, our product is not one that is easily damaged, however the bulk of the inventory will need to be re-packaged in new case packs. I don't necessarily blame the result on Pan Star (accidents happen), however I was unimpressed with their response to the situation -- namely to push blame to the "shipper" versus taking responsibility for the inventory they were hired to move. If you are looking for a low quote, and are not concerned about inventory being damaged, then Pan Star may be a good choice for you. However, if you (like I) expect to receive your inventory in new condition and want a company that will take pride in moving you goods safely, then I would recommend looking elsewhere.
3 months