Their attention to detail and clear communication. They are all very organized and you are not left wondering what’s happening with your shipment, information is always up to date and easily accessible. Charges are clear and upfront, and there are no last minute surprises or add-ons to the rate.
They could improve ship times and follow-up on information.
They provide me with daily reporting that tells me where my shipments are. I use them as a benchmark for any other forwarders.
I like them best because they keep me informed. Their communication is excellent.
We have a long term relationship and their service is excellent
We have carefully vetted our import and export freight forwarders. It is all about the personalized service, the fact that I can go to their office and work on things if they explode is really important. Pricing is very competitive, they respond well to abrasion. They meet our standards.
We have been with them a very long time.