I don't have direct contact with them but haven't heard of any complaint.
All freight forwarding is selected by our manufacturer. Our broker is the one that normally deals with them (Kingwood Logistics). We haven’t had any issues while we’ve used their services.
I wish they took a bit more of accountability regarding the on time delivery of the shipments. Although, at times it can be just the truckers that brings the product to us and not necessary the fault of Kingwood itself.