My broker deals with B2B more than I do. But there was an instance where my broker sent an email to our assigned agent. I had to send the email again, after a couple of more tries I was told by the agent that she didn't know it was for her. I emailed it to her email, how can she say she didn't know it wasn't for her. I feel like I'm inconveniencing them sometimes. Again, my broker is the one that deals with them more than I so I guess they haven't been that bad.