Usually for dropping they are not on time but besides that everything is fine.
What I can suggest for improvement is their communication, verification in terms of verifying getting options as well. I like to know what my options are when I ship, I want to put them in consolidations because I’m juggling many suppliers that sometimes aren’t ready on time. Rather than wait around for the last one, its good for me to get as much information as possible. Which is, these people aren’t responding and we can catch a boat next week if you want. As opposed to waiting around and me missing a boat, because if you miss one and you’re waiting for two weeks and our livelihood is making sure we get the things here and keep the supply chain going.